B2B and B2C eCommerce in a single multi-channel platform. More...
Inventory & Logistics
Seamlessly integrated Multi-Warehouse, Inventory, Kits, Auto Stock Management and Unique No Backorder technology. More...
Catalog & Production Control
Unlimited products, Asset Library, Auto Slide Show Management, Specials, production master file, version control, production specifications. More...
Embedded
Buy Now and embedded eStores in your or customers sites. More...
Kits
Order one kit item online and it expands into all the component parts with assembly instructions on your picking slip. More...
eStationery
Web 2 Print like you have never seen before, now completely rewritten version 4. New simplified interface is easier to use but much more powerful than before now with real time preview and proofs! More...
Professional Services
Stonehill not only provides an advanced online business management and eCommerce solution but also a service to ensure the best deployment, maximise ROI in Graphite infrastructure with our comprehensive deployment service. Take the pain out of system deployment and integration in to your business with our Business Analysis, Systems Analysis, Configuration, Training and Documentation service.
Business Analysis
Develop and specify requirements using techniques like Architecture analysis, Object-oriented analysis, Data warehouse analysis, storage and databases analysis. Establish business requirements and which are the highest priority.
System Analysis
Studying a procedure or business in order to identify its goals and purposes and create systems and procedures that will achieve them in an efficient way
Implementation
Ensure fast and effective implementation with our implementation project plan tailored to your business specific needs.
Training
On-site and online training based on your implementation and the Graphite modules deployed for your business automation solution.
Documentation
Printed, online and video training material custom made for your business and your unique deployment of Graphite Online.
Support
Stonehill provides onsite, online and phone support with our comprehensive support assurance packages.
Clients & Case Studies
See benefits from using Graphite and how it is helping.
160,000 T-Shirt Distribution
National Tennis Organisation
Mobile Sales Force
Managing National Team Orders
The Good Guys
Online Point Of Sale Management
Welcome Kits Automation
Publicly Listed Insurance Company
Brand Protection
BIG4 Caravan Park Marketing
General Practitioners Logistics
RACGP Material Online Ordering & Distribution
About
How we got here
1997-2002
Our Humble Beginnings
Job entry, tracking and financials export to Shell Australia’s General Ledger system was the beginning of the business management system Graphite as a desktop application.
July 2002
First Online Order
Online orders for Australia Post branches integrated into Graphite Back end at Snap Printing was the beginning of Graphite Online.
April 2008
Release of Version 7
Many improvements and new features users in a rapid expansions through many versions of GOL7 through to the final GOL7801.
September 2013
Graphite Online Professional
All new hardware and high speed internet connection provides great foundation for many new features in Graphite Online Professional
A large organisation tasked with promoting tennis nation wide is running a sponsored year long campaign to get kids into tennis with a series of free give aways etc. Part of this was to allow club coaches to order free T-Shirts for their as give aways to Australian children when they join.
We import the data from spreadsheets, generate orders for each venue/club, with one line item for each T-Shirt size, then one T-Shirt allocation record for each child with their name, T-Shirt colour and size. Once the data is massaged, imported and online the 3 in 1 logistics document is created and printed onto special stock with peel off delivery label. Part one allows picking and pack of T-Shirts, part two is the StarTrack compliant, barcoded, delivery label, and on the back, part three the distribution list so the coach can easily distribute the correct T-Shirt to each child. The peel of delivery label has the auto generated Con NOte number that will be automatically imported into the StarTrack system, the T-shirts to pick in size order and the distribution on the back in alphabetical order, making it easy to hand out the T-Shirts once they arrive.
Date: July 2014
Client: National Tennis Promotion Org*
Category: Automated Logistics
*Note: Due to our clients contracts we are not allowed to use their clients name, logo or images.
Mobile Sales Force Management
Collect Marketing Call off Orders from 60+ Reps.
Leading International hair care products manufacture services national network of hair salons with a team of representatives, in the field, with iPad Minis and Samsung Galaxy Note II tablets. This far flung team visits each store in their territory notes what Point Of Sale material is required to restock displays and takes orders for new merchandising material and displays from the store. These orders are placed via the hand-help mobile device and entered directly into Graphite Online Professional, checking inventory in real time.
Auto Email notifications alert the warehouse team and barcoded picking slips are printed in warehouse picking order. Graphite delivery documents and labels are printed from template based forms directly from the web browser. Single click despatch process adjust inventory. Batch processing is also built in to Graphite Online Professional to easily handle large numbers of orders with efficiency. Despatch process also sends Auto Email to representative in the field to notify the order has been despatch and can be tracked online.
The client can check all orders and stock holding online re-ordering low stock as required or when prompted by automatic low stock emails. Replenishment of client stock can be initialed by warehouse staff or the client management team.
National Online POS Management
The Good Guys Order Store POS Online.
Over 120 locations Nationally and in New Zealand order and manage their point of sale material online. The head office marketing team have full over sight of their stock in the outsourced logistics warehouse and online sourcing of all material, in one integrated system. They love the Web to Print eStationery facility, template based artwork is filled out and previewed in real time by each store and submitted, the automatically generated print ready PDF is then printed and delivered. Online reporting allows each store to report and export to spreadsheet many different reports. Head office can run ad hoc reports by store, or state, by date range and many other combinations across all locations and categories of items managed.
Automated Welcome Kit Production
Convert Data File to Auto Selected PDF Booklets, zipped for production.
Convert the data file from insurance legacy computer system, automatically select the correct members benefits booklet PDF to be personalised, zip them all and provide download link to production team. The master PDF documents are uploaded and managed online in a large document library. Every day the data file is extracted from the mainframe and sent to the production team. They Login and create a job and upload the data file which is automatically checked against the document library before processing can be begin. The state of each record is reported online and errors can be corrected or individual documents omitted if in error. Once checked and approved the operator clicks the process button to start the process. All the related PDF master documents for each policy are collected and zipped into one compressed file and a down load link to this file is displayed. The operator downloads the zipped up PDFs.
Nation wide Online Ordering of marketing material.
Over 170 independent and company owned caravan parks order all BIG4 banded marketing material and their famous Holiday Guide book online through a customised Graphite Portal embedded in their intranet.
Procurement Portal - From the secure BIG4 Private intranet each park uses our single click login button to access their online procurement portal. All of the groups marketing material is organised by head office into categories easily recognised by the parks. Head office maintains control of all marketing material they make available to the parks through their customised portal. The customised portal appearance reflects the branding of the BIG4 intranet tightly integrating the two together.
Reporting - Parks order online, receive automatic email notifications and have access to run their own reports online 24/7. They can quickly and easily see what was ordered and when and add up and reconcile the cost for charged items. Head office has full transparency over who ordered what broken down by date, state, park, product category or item and many more metrics. Simple ad hok reports, pre-defined reports or custom built and named reports provide a rich environment for users at all levels to gain an insite into stock movement, costs and much more.
National training and education material storage, management and distribution to all General Practitioners across the country.
The Australian Royal College of General Practitioners outsource the warehouse and logistics for nearly 400 items our customer, a leading online logistics player in Melbourne. More than 40 login accounts access the B2B eCommerce site to place orders for documents, training material, publications and other items to be distributed nationally. Complete visibility of all products, transitions, stock levels and stock movement is available to the management team. Every transaction and stock movement since 2007 is available though online reports, across nearly 100,000 movements for 50 Cost Centres, using built-in standard reports, ad hoc reports and custom reports
The entire catalog of items is managed by the RACGP management team online, with simple image upload and automatic thumbnail creation, each item can be assign to a Category and Sub Category. RACGP defined & managed Categories speed up the ordering process, complex orders with dozens of items can be lodged online in a minute or two. Automatic email confirmation and notification to the warehouse ensures prompt processing of orders. Warehouse staff produce the Graphite picking slip printed in warehouse order for efficient picking. Graphite produces despatch documentation with a single mouse click and reduces all the inventory levels in the bins.
No Backorders
Operating cost for the Logistics firm and RACGP are reduced by our unique no back order technology. No user can order more stock than is available in the warehouse but is prompted for an automatic notification when the item becomes available. Another great time saver is the automatic email notification when an item falls below it’s restock figure.
Graphite Online Professional provides multi-channel B2B and B2C eCommerce with built in inventory control in a single platform.
B2C - Customised single page responsive store, multiple product discovery paths, product image and slide show, multiple payment options, integrated freight, social media marketing and SEO, T&C's, wish list, membership management and much more.
B2B - Fastest one page ordering, auto email notification, built in approval process, online catalog management including sophisticated product asset management, allowable quantities, low stock warnings, multiple customers (easy site customisation for each), client stock, Categories, slide shows, reporting, cross device/browser, availability matrix, web2print, file upload and much more.
Graphite Inventory Management
Automatic inventory control across responsive B2C web-store, sophisticated B2B call off ordering, all from a single product catalog with advance management and control features.
Single catalog item inventory controlled in multiple bin locations in multiple warehouses with local brach warehouse management. Automatic inventory control with committed stock feature to eliminate backorders, automatic re-stock emails. Automatic low stock warnings to product manager. Online customised reports, export to spreadsheet, many ordering options to control who can order what and how much.
Printed or digital picking slips in warehouse order saves time and money. Integration with freight supplier for auto consignment note generation, barcoded delivery label, despatch document, convert to invoice and auto email to order placer on despatch. Batch update orders/jobs to save time, batch print all warehouse documents to speed up order processing.
Advanced product catalog management, product categories, multiple volume break pricing structures (retail & commercial), product asset library and slide show management all with point and click ease of use.
Single catalog item can appear in multiple categories and sub categories or be ordered by brand. Brand management function with advanced online image library. Create your own On Demand, Inventoried items or combine them to form kits. Inventoried items allocated to one or more bins in one or more warehouses. Changing a Category or Sub Category is immediately reflected across all channels. Vehicle fitment module allows assignment of automative parts to fit designated vehicles from the built vehicle list management feature. Catalog items can then be selected by vehicle to ensure accurate fitment to specified vehicle.
Privacy Policy
Stonehill Customer Privacy Policy.
Protecting your privacy is important to Stonehill. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the Stonehill Customer Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.
Why We Collect Personal Information
Stonehill collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, software updates, special offers, and other information we think you'd like to hear about. This may occasionally include information from other companies about products and services that can add value to your Stonehill products. From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and develop better products.
How We Collect Personal Information
We collect information about you in several ways. For example, we might ask for your contact information when you correspond with us, call us to make a purchase or request service, register to attend a seminar, or participate in an online survey. In addition, when you register a new Stonehill product, sign up for Stonehill services, or ask to be included in an email mailing list, we collect and store the information you provide in a secure database.
When We Disclose Personal Information
We will protect your personal information in accordance with the Stonehill Customer Privacy Policy. Stonehill may occasionally share your personal contact information with carefully selected companies, to keep you informed about related products and services. If you do not want to receive promotional information from Stonehill or these companies, contact Stonehill Customer Assistance to update your personal contact preferences. Stonehill works with other companies that help us provide Stonehill products and services to you, and we may provide your personal information to these companies. For example, we give shipping companies this information so they can deliver your products efficiently. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with Stonehill's policies. At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.
How We Protect your Personal Information
Stonehill safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
Access to Your Personal Information
You have access to the information we have about you. To review and update your personal information, contact Stonehill Customer Assistance.
Collecting Other Personal Information
When you browse Stonehill's website, you are able to do so anonymously. Generally, we don't collect personal information when you browse -- not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.
Our Commitment to Privacy
To make sure your personal information remains confidential, we communicate these privacy guidelines to every Stonehill employee. In addition, Stonehill participates in industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce. Stonehill does not knowingly solicit personal information from children or send them requests for personal information. Stonehill's website contains links to other sites. Stonehill does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies. If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner. The Stonehill Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.
Pricing and availability as set forth in the Stonehill Web site are subject to change without notice, and may not be available in all countries. The Stonehill Web site may contain references to Stonehill products, services and programs that have not been announced in your country. These references do not imply that Stonehill intends to announce or make available such products, services or programs in your country. Further, the Stonehill Web site may contain references to future planned Stonehill products. Such products are only planned and may not actually be produced. Any planned ship dates mentioned in reference to such future products are estimated ship dates only, and are not guaranteed.
Third Party Company and Products
Mention of third party companies and products on the Stonehill Web site is for informational purposes only and constitutes neither an endorsement nor a recommendation. All third party products must be ordered directly from vendor, and all licenses and warranties, if any take place between you and the vendor. All persons and companies listed in the examples on the Stonehill Web site are purely fictitious, and resemblance to existing persons and companies is purely coincidental.
No Warranties and Disclaimers
Stonehill is not responsible for typographic errors or other inaccuracies in the content provided on the Stonehill Web Site. Stonehill intends the information contained in the Stonehill Web site to be accurate and reliable. However, errors may occasionally occur. Therefore, all information and materials are provided "AS IS" without any warranty of any kind. Stonehill DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, REGARDING ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THE Stonehill WEB SITE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT. Stonehill reserves the right to modify the product and service information contained in the Stonehill Web site without notifying current or prospective customers. IN NO EVENT WILL Stonehill BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF, OR PAYMENTS BASED ON, THE INFORMATION CONTAINED IN THE Stonehill WEB SITE.
Links to Other Web Sites
Stonehill makes no representations whatsoever about any other web sites which you may access from the Stonehill Web site. When you access a non-Stonehill web site, please understand that it its independent from Stonehill and that Stonehill has no control over the content on that web site. A link to a non-Stonehill web site does not mean that Stonehill endorses or accepts any responsibility for the content or use of such web site.Treatment of Feedback & Responses Provided to Stonehill
Any comments or materials sent to Stonehill, including feedback data, such as questions, comments, suggestions and any other response shall be deemed to be non-confidential. Stonehill shall have no obligation of any kind with respect to such response, and Stonehill shall be free to use, reproduce, distribute and publicly display such comments and materials without limitation. Stonehill shall also be free to use any ideas, concepts, know-how or techniques contained in such response for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such ideas, concepts or techniques.
Trademark Notice
Graphite Studio Manager, Graphite Bureau Manager, Digital Print Manger, Covers Restaurant Manger, and Express Café Manager are trademarks of Stonehill Pty Ltd. FileMaker and ScriptMaker are trademarks of FileMaker,Inc., registered in the U.S. and other countries, and Making Sense of Information is a trademark of FileMaker, Inc. Microsoft, Windows, Windows NT and the Windows logos are trademarks of Microsoft Corporation, registered in the U.S. and other countries. BackOffice and the BackOffice logo are either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries. Palm V and Palm Vx are trademarks of Palm Computing, Inc., 3Com Corporation or its subsidiaries. Java, 100% Pure Java, and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems,Inc. in the U.S. and other countries. All other trademarks are the property of their respective owners.
